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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandy Hopkins

July 30, 2026

5  out of  5
rating by Brandy Hopkins
"The people are very helpful and polite."
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Allen McPeek

July 28, 2026

5  out of  5
rating by Allen McPeek
"Ashley help us save money thanks for the help"
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Bill Hall

July 24, 2026

5  out of  5
rating by Bill Hall
"I have found everybody at this agency to be knowledgeable and very helpful. I highly recommend them."
We responded:
"Thank you Bill! We appreciate the kind words. - Taylor "
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Jeremy Ewart

July 22, 2026

5  out of  5
rating by Jeremy Ewart
"The girls in the office are very knowlegable and kind!! Definitely recommend."
We responded:
"Thank you Jeremy! We wouldn’t be the #1 State Farm agency in the state without them. We appreciate your business!"
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Cora Piercy

July 22, 2026

5  out of  5
rating by Cora Piercy
"She was so helpful, kind and patient 10/10 will always recommend!!"
We responded:
"Thank you Cora! Our staff strives for this, so great to hear. Appreciate your business!"
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Sarah Morgan

July 21, 2026

5  out of  5
rating by Sarah Morgan
"Ashley was very helpful in setting up a claim"
We responded:
"Thank you so much for the review Sarah! We’ll always do whatever we can to make it easier on you. "
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Megan Chambers

July 21, 2026

5  out of  5
rating by Megan Chambers
"Amazing team! Great to work with, so helpful, and handle requests very quickly. 5 stars+!!"
We responded:
"You would know all about it! Haha thank you for the review Meg!"
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Amanda Blatt

July 17, 2026

5  out of  5
rating by Amanda Blatt
"Everyone is have worked with was very helpful."
We responded:
"Great to hear Amanda! Thank you so much for the review and your business!"
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Amelia Hart

July 15, 2026

5  out of  5
rating by Amelia Hart
"Lovely ladies in the office!"
We responded:
"They are! Thank you so much for the review Amelia!"
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Tom Herron

July 10, 2026

5  out of  5
rating by Tom Herron
"I have had insurance for years with Taylor shepherd.they are great people to work with
And always very helpful
Thank you"
We responded:
"We’ve been together a decade+ now! Appreciate your business buddy, thank you for the review."
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Alexis Montes

July 10, 2026

5  out of  5
rating by Alexis Montes
"My experience with Taylor Shepherd State Farm was excellent! Allie helped me with everything I needed quickly and efficiently. I couldn’t recommend them more!"
We responded:
"Thank you so much for the review Alexis! We appreciate the whole Montes crew, thank you for the kind words 😊"
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Randall Anderson

July 7, 2026

5  out of  5
rating by Randall Anderson
"I would highly recommend State Farm for your insurance on all the things you need covered at Taylor Shepherd they helped me with my insurance and I know they could help you as well all the people there treat you like family and have known you for ever"
We responded:
"Thank you Randall! That makes me feel incredibly honored to have you and so happy our daily efforts are noticed - we appreciate you!"
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Connie McCoy

June 27, 2026

5  out of  5
rating by Connie McCoy
"They have always answered the same when I call, there is not a lot of changes with my policies, State farm checks to see if my policy prices changes. I like that it's so easy to pay your insurance and to talk to a person. Thank you Connie McCoy"
We responded:
"We’re so happy to have you Connie! Thank you for the review "
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T Merimee

June 17, 2026

5  out of  5
rating by T Merimee
"Very professional. Very patient. Very knowledgeable. These qualities reflect well on her and State Farm."
We responded:
"Wonderful to hear! Thank you so much for the kind words, all of which we aspire to daily. Thank you for your business!"
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Trent Settlemire

June 11, 2026

5  out of  5
rating by Trent Settlemire
"I have been with them for a couple of years. I recently had some account issues and reached out via email and they helped super quick! Definitely makes me feel comfortable having quick access to support and the flexibility of not having to schedule a phone call during work hours."
We responded:
"I’m so glad to hear that Trent! I know they work their tails off to help our customers. Appreciate the review!"
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Jeff Morris

June 9, 2026

5  out of  5
rating by Jeff Morris
"I received excellant service from the young lady that handled my policy. Also, received information regarding a free device TING that monitors home electrical service."
We responded:
"Thanks for the review Jeff! We do anything we can to help provide value. "
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Jessica Craig

June 8, 2026

5  out of  5
rating by Jessica Craig
"The girls at our state farm agent have always been so kind and helpful with any situation that we have. Highly recommend them!!"
We responded:
"Thanks Jessica! They’re an award winning, #1 ranked team in WV. Thank you for the shout out to them!"
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Matthew Miller

June 5, 2026

5  out of  5
rating by Matthew Miller
"Ally at Taylor Shepard in Moundsville WV
Was awesome"
We responded:
"Thank you Matthew!!"
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david dempewolf

June 5, 2026

5  out of  5
rating by david dempewolf
"Wonderful professional, curteous, accommodating men and women. Very helpful and knowledgeable. Very happy with them."
We responded:
"10+ years together now Dave! Great to have you and appreciate your kind words my friend "
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Chuck Morrow

June 5, 2026

5  out of  5
rating by Chuck Morrow
"We have been Taylor Shepherd’s office in Moundsville, WV well before he took over the local agency and have been very pleased with their service! We have owned several homes and vehicles over the last 18 years and each time we have question or need anything the quotes have been fantastic! The staff is top notch and they are always willing to do what’s best for us."
We responded:
"Appreciate the review Chuck! Over a decade together now, time flies. Thank you for your business!"
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Dwight Hall

June 4, 2026

5  out of  5
rating by Dwight Hall
"Best State Farm agency east of the Mississippi. Very informative, willing to help, top notch people. Wouldn't look or go anywhere else. Thank you!"
We responded:
"Thank you for the review Dwight! We’ll do our best to live up to those kind words!"
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BigT Outdoors

May 23, 2026

5  out of  5
rating by BigT Outdoors
"We have used Taylor Shepherds office for several years now and it’s always a fantastic experience. Their prices are great for the coverage you get. Everyone there is super friendly and knowledgeable, our agent Ashley is phenomenal!! But no matter who you work with you can’t go wrong!"
We responded:
"We appreciate your business! Thank you for the kind words. "
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Nika w

May 21, 2026

5  out of  5
rating by Nika w
"Friendliest office in the valley."
We responded:
"Thank you Nika! The team and I try so hard to do everything within our power for our customers. We appreciate the review!"
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Shawnee Daniels

May 21, 2026

5  out of  5
rating by Shawnee Daniels
"Very good customer service"
We responded:
"Thank you for the review Shawnee!"
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Candace McBee

May 21, 2026

5  out of  5
rating by Candace McBee
"My daughter was involved in a hit and run accident (she was the one who was hit). She immediately called the police. She has been driving for maybe a year and a half. She couldn’t find her insurance card when the police officer arrived. We called State Farm and they sent it to her immediately. As a mom, I appreciated the compassion that State Farm showed. The first question they asked me was if my daughter was ok. They then quickly sent the insurance card via text. A few weeks later they called to make sure that everything was ok and to also congratulate my daughter for doing well in school. They took the extra time to follow up about the accident and to also acknowledge my daughter for her hard work in school. It meant a lot to the both of us."
We responded:
"Hey Candace! Thank you so much for the review, those kind words mean a lot. You’ve got one heck of a great kid! It was great to see her in the paper. Things like you listed are the reason we’ve been ranked the best State Farm agency in WV 4 years in a row!"