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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brook Woods

April 15, 2025

5  out of  5
rating by Brook Woods
"I’ve had nothing but great experience with the agents here! I couldn’t recommend them enough!!"
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Orin Spradlin

April 3, 2025

5  out of  5
rating by Orin Spradlin
"I was shocked at the difference between Allstate and State Farm. After 31 years of loyalty, never missed a payment or ever late, Allstate kept raising our auto and homeowners. Though we’re on a 7.25% interest rate, our mortgage payment had increased $200 dollars in the last 5 years. They had me convinced that they would drop my homeowners if I switched my auto and that all major insurance companies were that expensive. I was finally done with them and started looking at other insurance companies online. One day last month Coty Knecht called and I am so thankful I answered the phone. He was amazing and I switched to State Farm before we hung up. Not only did he cut our bill in HALF and saved us almost 3k a year, he Was incredibly friendly & when I asked him if I could message him online he said absolutely. I had a question a couple weeks later so I messaged him on a Saturday night thinking he would reply on Monday but he replied immediately. Today I Asked him if there was a phone number I could call and pay my auto insurance. He gave me the name and number of Emily. I called and spoke with her and she made it very simple and was So friendly. I will definitely be calling her each month to pay my auto insurance. I have been making Facebook posts to tell everyone in my area to call Coty or Emily, especially those who have Allstate so they to can save a lot of money and have better coverage. I will continue to post and inform my family and friends about the great experience we had with State Farm. Not only will they be able to lower your rates, they’ll provide more coverage and give you excellent customer service and peace of mind. I am able to contact Coty at anytime and that’s a great feeling! Sincerely, Melody Spradlin"
We responded:
"Thank you so much for your kind words, business, and helping spread the news! We appreciate you!"
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Harley Yoho

March 13, 2025

5  out of  5
rating by Harley Yoho
"Most helpful, efficient, and kind workers there ever was. Blessings they all are and willing to go that extra mile to make sure your car is covered! Much love"
We responded:
"Love to hear this Harley - thank you! Our team cares very much about our customers!"
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brittany gamble

March 7, 2025

5  out of  5
rating by brittany gamble
"Megan helped secure life insurance for my husband, children, and self. She took the time to understand our specific needs, resulting in tailored policies that suit us. Friendly, knowledgeable, and ready to help- I highly recommend her!"
We responded:
"Thank you for the review! Megan is fantastic, we appreciate you!"
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Paige Anderson

March 6, 2025

5  out of  5
rating by Paige Anderson
"So easy to work with, we use State Farm for all of our insurance needs, Megan is fantastic and always has a solution or answer to whatever problem we are encountered with!"
We responded:
"Thank you Paige! Megan’s fantastic, so happy to have your business and her back in the office!"
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Zack Swartz

February 28, 2025

5  out of  5
rating by Zack Swartz
"Could not ask for a better experience. Super responsive, extremely nice, you will make a mistake working with a different group."
We responded:
"Thanks for the review Zack! Glad things are going well "
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Tea Jay

February 25, 2025

5  out of  5
rating by Tea Jay
"Absolutely loved working with Didi to get me the best quotes! I pay way less now!"
We responded:
"Good to hear! Hope we were able to win your business. "
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Trevor Kessell

February 24, 2025

5  out of  5
rating by Trevor Kessell
"Didi was quick and efficient at getting a quote over to me. I've really appreciated the quick and informative responses to all of my questions. Give this agency a call!"
We responded:
"Thanks Trevor! Appreciate the positive feedback on Didi, I’ll be sure to pass it on "
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Steve Burker

February 24, 2025

5  out of  5
rating by Steve Burker
"My Geico bill was $617.40 a year with a 3 year old bike ,I’m 53 and no wrecks. I called State Farm and got insurance for $391.92 for the year. Big difference. Time to ride.."
We responded:
"Love to hear it Steve! We appreciate your business!"
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Amy O'Neil

February 21, 2025

5  out of  5
rating by Amy O'Neil
"Love state farm! Meg at Taylor Shepherd recently helped me she was very helpful on getting me the best rate and answered any and all questions to do with my home owners insurance and vehicle insurance quickly and accurately. Couldn't ask for a better agent."
We responded:
"Meg has been with us for a long time and we’re so happy to have her, we appreciate your business and giving her a shout out!"
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Lauren Yoho

February 21, 2025

5  out of  5
rating by Lauren Yoho
"Emily and Sara are always SO helpful and answer all of my questions! They are both very friendly and knowledgeable! I know I can call at anytime and they will take care of whatever issue it is!"
We responded:
"Thank you Lauren! We appreciate your business!"
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Courtney Wilson

February 20, 2025

5  out of  5
rating by Courtney Wilson
"They are wonderful. Always able to answer my question. Very fast response time. Ashley Chanze is my go to person for everything, she is amazing."
We responded:
"Ashley is the best! Appreciate the shout out and recognizing her. Thank you!"
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Justin Bowers

February 20, 2025

5  out of  5
rating by Justin Bowers
"Taylor Shepherd's office has been handling my home and vehicle insurance for a couple years and I have always experienced good service from them. The employee named Didi has been especially helpful at resolving any issues that I may have from time to time."
We responded:
"Appreciate the kind words Justin! Didi is a tireless worker, appreciate the shout out for him "
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Kristin McPeek

February 20, 2025

5  out of  5
rating by Kristin McPeek
"I can’t say enough great things about my State Farm agent Ashley! From the very first interaction, she has gone above and beyond to provide exceptional customer service. She is always friendly, professional, and truly cares about her clients. Whether I have a simple question or need help navigating a complex insurance issue, she is always quick to respond and incredibly helpful. She takes the time to explain policies, ensuring I understand my coverage and options. Her dedication to making the process easy and stress-free is unmatched. It’s clear that she values her clients and works hard to provide the best possible service. If you’re looking for an insurance agent who is knowledgeable, reliable, and genuinely cares, I highly recommend Ashley!"
We responded:
"Ashley is my longest tenured employee and I’d be lost without her! Finding people that truly care and want to help people is so hard now a days, she exemplifies it. Appreciate your business and the kind words!"
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CloutGodWompy

February 19, 2025

5  out of  5
rating by CloutGodWompy
"The staff were friendly and helpful, especially Didi. He helped me out with every single question I had. I would recommend this place to anybody that needs insurance for anything!"
We responded:
"Thank you for the kind words! We love Didi too!"
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Kaci Spry

February 19, 2025

5  out of  5
rating by Kaci Spry
"Nick is my go to guy there! He is always super polite and answers all my questions. I always ask for him because he gets the job done quickly! The staff at this place is great!"
We responded:
"Thank you so much Kaci, we appreciate your business! "
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Magic AE

February 19, 2025

4  out of  5
rating by Magic AE
"Great experience overall! Really friendly people! I had a guy named supakji who really helped me out and was very clear."
We responded:
"Didi is fantastic, we agree! Thanks for the review"
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Carter Kerekes

February 19, 2025

5  out of  5
rating by Carter Kerekes
"I worked with Didi, and he was very friendly, professional, and helpful. 10 out of 10!"
We responded:
"Didi is great, thanks for the review Carter!"
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Russell Bee

February 19, 2025

5  out of  5
rating by Russell Bee
"Shara is awesome she takes real good care explaining and informing you of all they have to offer and how it can help you with out any sales pressure"
We responded:
"Thanks for the shout out Russell! We appreciate your business "
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Brian Richmond

February 19, 2025

5  out of  5
rating by Brian Richmond
"DiDi is always very prompt to respond, very professional, and very helpful. Thank you!"
We responded:
"Thank you for the review Brian! Hope all is well"
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Jonathan Howard

February 19, 2025

5  out of  5
rating by Jonathan Howard
"Didi has really helped me in a moments notice on getting policy changes done and new vehicles added. Definitely use Taylor Shepherd State Farm and ask for Didi"
We responded:
"Thank you for the shout out for Didi! He’s been a consummate professional since he started at our office, we appreciate your business Jonathan!"
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Conlin Halterman

February 18, 2025

5  out of  5
rating by Conlin Halterman
"Didi is very informative, responsive, and respectful. I highly recommend working with him if you have the chance. This agency is great!"
We responded:
"Didi is fantastic - can’t find a more hardworking guy! Appreciate you taking the time to give him a shout out Conlin."
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Gladiador Gonzalez

February 18, 2025

5  out of  5
rating by Gladiador Gonzalez
"Great service. I love it."
We responded:
"Thank you so much for the review and kind words! "
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Tiffany Spitzer

February 18, 2025

5  out of  5
rating by Tiffany Spitzer
"We switched to State Farm, and we have had a great experience so far with auto and home insurance. Sara explained everything in details if I had any questions. She made sure there was a good time that worked for me to go over policy and was fast with sending documents to review."
We responded:
"Thank you so much for the review Tiffany, Sara is the heart and soul of our team and we’re so happy to have her, and you!"
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Kathy Rousseau

February 18, 2025

5  out of  5
rating by Kathy Rousseau
"Great communication"
We responded:
"Thank you for the review Kathy!"