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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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chelsey daves

September 28, 2026

5  out of  5
rating by chelsey daves
"Ashley made it so easy for me to switch my insurance from Pennsylvania to West Virginia. And I’m also paying less!"
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Hannah D'Aquila

September 22, 2026

5  out of  5
rating by Hannah D'Aquila
"Allie, was an amazing and helped so much! I would definitely want to work with her again in the future. She was so sweet as well."
We responded:
"Thank you so much for the review Hannah! "
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Wes Feldner

September 18, 2026

5  out of  5
rating by Wes Feldner
"Enrolling over a year ago and they helped me save money on insurance. Today, had issues with my automatic payment and they helped me get it fixed. I would recommend this insurance agency."
We responded:
"Thanks for the review Wes! We’re so happy to have you"
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Kacey Chambers

September 18, 2026

5  out of  5
rating by Kacey Chambers
"Very helpful and made my inquiry quick and easy 😊 thank you!!"
We responded:
"Thanks for the review Kacey! So happy I’ve had you and your family as customers for so long"
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Thomas C Glover

September 17, 2026

5  out of  5
rating by Thomas C Glover
"I’ve been with them for years, and they’ve always been wonderful to work with. The staff is friendly, helpful, and genuinely cares about their customers. The Taylor is exactly the kind of person you want behind an insurance company—honest, dependable, and someone you can trust. I’ve had nothing but great experiences with them!"
We responded:
"Thank you for the review and your business Mr. Glover! "
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Sheena Ostrander

September 11, 2026

5  out of  5
rating by Sheena Ostrander
"Awesome customer service!!"
We responded:
"Thanks for the review Sheena! "
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Miguel Gonzalez

September 11, 2026

5  out of  5
rating by Miguel Gonzalez
"Excelente servicio, me encanta State Farm."
We responded:
"Muchas gracias Miguel! "
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Kristen Kelley

September 4, 2026

5  out of  5
rating by Kristen Kelley
"I ABSOLUTELY LOVE MY STATE FARM/ TAYLOR SHEPHERD & HIS TEAM!!!
They are friendly and helpful and have kept me flowing smoothly through a move and buying a car and all of my comments, questions, and concerns I just throw at them.
I am so happy that even tho I moved towns I was able to keep him and his team.
I get a response back within a matter of a hour at the most but never taken that long.
If you hate your insurance or need any information or are considering getting insurance I would highly recommend reaching out to Taylor Shepherd’s Team in Moundsville, WV!
They make my life easy!!!
Thank you guys!!!"
We responded:
"By far the best review we’ve ever had, thank you Kristen! We’re so happy to have you 😊"
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Brittany Huddleston

September 4, 2026

5  out of  5
rating by Brittany Huddleston
"Easily was able to add a driver and car to my policy. Always friendly staff. My issues were solved in one phone call."
We responded:
"Thanks Brittany! Happy the team was able to make it quick and easy!"
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Eva Anderson

August 31, 2026

5  out of  5
rating by Eva Anderson
"Everyone is so nice and helpful!! Ashley and Sara have been great to work with !!"
We responded:
"Thanks for the review Eva! They’re our heart and soul."
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Tyler Hughes

August 31, 2026

5  out of  5
rating by Tyler Hughes
"Ashley is always very helpful and knowledgeable about all of your insurance needs. She is always available and responsive for any questions that I have had. I highly recommend Ashley!"
We responded:
"Thanks for the review Tyler! I appreciate it and I know Ashley does as well."
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Levi Hall

August 31, 2026

5  out of  5
rating by Levi Hall
"Ashley Chanze makes customized policies for your insurance needs! She made our insurance shopping experience a breeze. Not to mention the cheapest rates and best customer service!"
We responded:
"We strive for the best of both worlds, value and service! Thanks for the review Levi"
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Tara Yager

August 30, 2026

5  out of  5
rating by Tara Yager
"Allie has been a God send helping us navigate our homeowner insurance"
We responded:
"Thank you for your business and the review Tara!!"
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Scott Hall

August 27, 2026

5  out of  5
rating by Scott Hall
"State Farm was very hepful in getting us the right coverage an policies for our needs ,and Everyone there was very polite an knowledgeable ."
We responded:
"Thanks Scott! I appreciate the feedback and glad we were able to help. Thank you for your business! "
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Elaina Robey

August 20, 2026

5  out of  5
rating by Elaina Robey
"I was paying $300 for auto insurance for two of my vehicles. Needed to save some dollars I put in my info and the lowest quote I received was from State Farm. Quote was for $115 ish then add life insurance for a grand total of $143 a month for my life and auto insurance. I sold one of my vehicles and lost my bundle discount. They still managed to have me paying less than before. Now with one vehicle full coverage and life insurance, I pay $120 a month"
We responded:
"Fantastic news Elaina! I’m so happy we were able to save you money and get you more value for that buck! "
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fire

August 20, 2026

5  out of  5
rating by fire
"Emily made the process of adding and removing vehicles on my policy very simple. Explained everything throughly. Reminded if there were and questions or concerns just to call and someone would help."
We responded:
"Thank you for the review!! Emily is one of our best, she’ll appreciate the shout out."
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Mia Doaks

August 17, 2026

5  out of  5
rating by Mia Doaks
"I have never had any issues with State Farm. I have locked my keys in my car several times. When I call there is never a problem and the service is always fast and safe."
We responded:
"Thank you for the review Mia!! "
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Jay Duerr

August 15, 2026

5  out of  5
rating by Jay Duerr
"Such great people there. Very helpful."
We responded:
"Thanks Jay! We appreciate you!"
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Jeri Duerr

August 15, 2026

5  out of  5
rating by Jeri Duerr
"Wonderful service!
Such nice folks."
We responded:
"Thanks Jeri! Hope you are well 😊"
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A C

August 15, 2026

5  out of  5
rating by A C
"I’ve been with this Agency for years. The staff is so helpful and polite."
We responded:
"We appreciate your business, and thank you for the review!"
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Bonnie Smith

August 13, 2026

5  out of  5
rating by Bonnie Smith
"I have always had a wonderful experience with state farm the staff is exceptional always friendly and ready to help."
We responded:
"Fantastic to hear Bonnie, thank you so much for your business! "
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Trista Parsons

August 7, 2026

5  out of  5
rating by Trista Parsons
"Everyone at Taylor Shepard State Farm is wonderful! I never have a bad experience and they are always helpful and in a timely manner."
We responded:
"Thank you Trista!! "
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Mary Paige

August 7, 2026

5  out of  5
rating by Mary Paige
"Very friendly and helpful."
We responded:
"Thanks so much for the review Mary!"
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Krystal Bell

August 6, 2026

5  out of  5
rating by Krystal Bell
"Very helpful and friendly! Reasonable priced insurance saves me 300$ a month from my old insurance!!!!"
We responded:
"That’s amazing to hear Krystal! Thank you so much for the review. Love to hear of the great savings"
Profile photo of Brandy Hopkins

Brandy Hopkins

July 30, 2026

5  out of  5
rating by Brandy Hopkins
"The people are very helpful and polite."
We responded:
"That’s fantastic to hear Brandy, thank you! I appreciate the review and your business!"